MyDoctorAway - Concierge Doctor Service
HealthMyDoctorAway provides English-speaking concierge doctors who come directly to your hotel, Airbnb, or condo in Tulum and other major Mexican destinations. The service handles everything from fevers and sprains to travel vaccinations and emergency coordination, eliminating the need for waiting rooms or taxis.
Patients can message the team on WhatsApp for an average response under 10 minutes, receiving a doctor at their door usually within an hour during daily hours (8:00 am to 11:30 pm) or 24/7 for emergencies. The service covers specific neighborhoods including the Hotel Zone, Aldea Zama, La Veleta, and the beach road in Tulum, as well as Mexico City, Playa del Carmen, and Cancún.
Every visit includes full consultation, prescription delivery to nearby pharmacies, and detailed insurance paperwork with ICD-10 codes accepted by major travel insurers like GeoBlue and Allianz. While standard consultations have city-dependent flat fees, additional services like IV therapy or tests are quoted separately upon request.